{"id":9185,"date":"2026-01-26T04:49:10","date_gmt":"2026-01-26T04:49:10","guid":{"rendered":"https:\/\/shozy.foots66-il.com\/?page_id=9185"},"modified":"2026-08-15T12:38:39","modified_gmt":"2026-08-15T12:38:39","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shozy.foots66-il.com\/ar\/refund_returns\/","title":{"rendered":"refund &amp; returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9185\" class=\"elementor elementor-9185\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0bf061d e-flex e-con-boxed e-con e-parent\" data-id=\"0bf061d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a406a06 elementor-widget elementor-widget-html\" data-id=\"a406a06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-page-title page-title  page-title-default title-size-small title-design-default color-scheme-dark\" style=\"\">\r\n  <div class=\"container\">\r\n    <h1 class=\"entry-title title\">Refund Policy<\/h1>\r\n    <nav class=\"wd-breadcrumbs\"><span typeof=\"v:Breadcrumb\"><a href=\"https:\/\/shozy.foots66-il.com\/ar\/\" rel=\"v:url\" property=\"v:title\">Home<\/a><\/span><span class=\"wd-delimiter\"><\/span><span class=\"wd-last\">Refund Policy<\/span><\/nav>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e0421b elementor-widget elementor-widget-html\" data-id=\"6e0421b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"f66-about\">\r\n  <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.5.1\/css\/all.min.css\">\r\n  <style>\r\n    .f66-about {\r\n      max-width: 980px;\r\n      margin: 0 auto;\r\n      padding: 60px 24px;\r\n      font-family: 'Cairo', sans-serif;\r\n      color: #2b2b2b;\r\n    }\r\n    .f66-about * { box-sizing: border-box; }\r\n\r\n    .f66-eyebrow {\r\n      display: inline-block;\r\n      letter-spacing: 3px;\r\n      text-transform: uppercase;\r\n      font-size: 13px;\r\n      color: #ec6604;\r\n      border: 1px solid #ec6604;\r\n      padding: 6px 16px;\r\n      border-radius: 30px;\r\n      margin-bottom: 18px;\r\n    }\r\n\r\n    .f66-title {\r\n      font-size: 42px;\r\n      font-weight: 700;\r\n      line-height: 1.25;\r\n      margin: 0 0 14px;\r\n      color: #1a1a1a;\r\n    }\r\n    .f66-title span { color: #ec6604; }\r\n\r\n    .f66-subtitle {\r\n      font-size: 17px;\r\n      color: #5a5a5a;\r\n      max-width: 700px;\r\n      margin-bottom: 50px;\r\n      line-height: 1.8;\r\n    }\r\n\r\n    .f66-section {\r\n      margin-bottom: 36px;\r\n    }\r\n    .f66-section h3 {\r\n      display: flex;\r\n      align-items: center;\r\n      gap: 10px;\r\n      font-size: 19px;\r\n      color: #1a1a1a;\r\n      margin: 0 0 12px;\r\n    }\r\n    .f66-section h3 i {\r\n      color: #ec6604;\r\n      font-size: 17px;\r\n    }\r\n    .f66-section p {\r\n      font-size: 15.5px;\r\n      line-height: 1.9;\r\n      color: #4a4a4a;\r\n      margin: 0 0 12px;\r\n    }\r\n    .f66-section p strong { color: #1a1a1a; }\r\n    .f66-section ul {\r\n      margin: 0 0 12px;\r\n      padding-left: 20px;\r\n    }\r\n    .f66-section li {\r\n      font-size: 15.5px;\r\n      line-height: 1.9;\r\n      color: #4a4a4a;\r\n    }\r\n\r\n    .f66-note {\r\n    background: #fff2e8;\r\n    border: 1px solid #ffdfc7;\r\n    border-radius: 10px;\r\n    padding: 16px 18px;\r\n    font-size: 14.5px;\r\n    color: #ec6604;\r\n    display: flex;\r\n    gap: 10px;\r\n    align-items: flex-start;\r\n    margin-bottom: 12px;\r\n    }\r\n    .f66-note i { margin-top: 2px; }\r\n\r\n    .f66-legal {\r\n      background: #f7f7f7;\r\n      border: 1px solid #e5e5e5;\r\n      border-radius: 16px;\r\n      padding: 36px 30px;\r\n      display: grid;\r\n      grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\r\n      gap: 24px;\r\n      margin-top: 50px;\r\n    }\r\n    .f66-legal h3 {\r\n      grid-column: 1 \/ -1;\r\n      color: #1a1a1a;\r\n      font-size: 19px;\r\n      margin: 0 0 4px;\r\n      border-bottom: 1px solid #ddd;\r\n      padding-bottom: 14px;\r\n    }\r\n    .f66-legal-item {\r\n      display: flex;\r\n      align-items: flex-start;\r\n      gap: 12px;\r\n    }\r\n    .f66-legal-item .ic {\r\n      width: 38px;\r\n      height: 38px;\r\n      flex: 0 0 38px;\r\n      border-radius: 10px;\r\n      background: rgba(194,39,45,0.12);\r\n      display: flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      color: #ec6604;\r\n      font-size: 16px;\r\n    }\r\n    .f66-legal-item .label {\r\n      font-size: 12px;\r\n      color: #999;\r\n      text-transform: uppercase;\r\n      letter-spacing: 1px;\r\n      margin-bottom: 3px;\r\n    }\r\n    .f66-legal-item .value {\r\n      font-size: 15px;\r\n      color: #2b2b2b;\r\n      line-height: 1.5;\r\n    }\r\n    .f66-legal-item a {\r\n      color: #2b2b2b;\r\n      text-decoration: none;\r\n    }\r\n    .f66-legal-item a:hover { color: #ec6604; }\r\n\r\n    @media (max-width: 600px) {\r\n      .f66-title { font-size: 30px; }\r\n    }\r\n  <\/style>\r\n\r\n  <span class=\"f66-eyebrow\">Refund Policy<\/span>\r\n  <h2 class=\"f66-title\">Returns & <span>Refunds<\/span><\/h2>\r\n  <p class=\"f66-subtitle\">\r\n    We want you to love every purchase from Foots66-IL. If something isn't right,\r\n    here's exactly how our returns and refunds process works.\r\n  <\/p>\r\n\r\n  <div class=\"f66-section\">\r\n    <h3><i class=\"fa-solid fa-rotate-left\"><\/i> Online Returns<\/h3>\r\n    <p>\r\n      If you are not completely satisfied with your purchase, you can return it within\r\n      <strong>14 days<\/strong> of receiving your order, provided the item is in its original,\r\n      unused condition with all original packaging (including the box). Labels and packaging\r\n      must not be defaced or damaged in any way.\r\n    <\/p>\r\n    <p>\r\n      We will refund the price of the product itself; however, we are unable to refund any\r\n      original postage costs incurred when placing the order. To start a return, please contact\r\n      us at <a href=\"mailto:info@shozy.foots66-il.com\" style=\"color:#ec6604;\">info@shozy.foots66-il.com<\/a>\r\n      with proof of purchase attached, along with your full name and address clearly stated in the email.\r\n    <\/p>\r\n    <p>\r\n      We aim to process your refund the same day we receive your returned item. We strongly\r\n      recommend obtaining proof of postage from your chosen courier, as we cannot be held\r\n      responsible for parcels lost in transit. All returns must include a copy of the original invoice.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"f66-section\">\r\n    <h3><i class=\"fa-solid fa-gift\"><\/i> Holiday Returns 2026\/2027<\/h3>\r\n    <p>\r\n      Items purchased on or after <strong>17 October 2026<\/strong> may be returned up until\r\n      <strong>13 January 2027<\/strong>. Returns made within the standard 14-day window will be\r\n      eligible for a full refund as outlined above. Returns made after the 14-day window but\r\n      before the 13 January 2027 cutoff will be accepted for an <strong>exchange only<\/strong>.\r\n    <\/p>\r\n    <p>\r\n      If you require an exchange, please contact our Customer Service team with full details of\r\n      your request at <a href=\"mailto:info@shozy.foots66-il.com\" style=\"color:#ec6604;\">info@shozy.foots66-il.com<\/a>.\r\n    <\/p>\r\n    <div class=\"f66-note\">\r\n      <i class=\"fa-solid fa-circle-info\"><\/i>\r\n      <span>Unless stated otherwise in the product description, our footwear and accessories are not waterproof.<\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"f66-section\">\r\n    <h3><i class=\"fa-solid fa-triangle-exclamation\"><\/i> Faulty Goods<\/h3>\r\n    <p>\r\n      All faulty items must be returned with valid proof of purchase, such as your original\r\n      receipt, invoice, or a bank statement showing the card payment. A refund will only be\r\n      issued with valid proof of purchase, within a reasonable time period, and where the item\r\n      has a genuine manufacturing fault. Where only a bank statement is available as proof of\r\n      purchase, an exchange or refund will be offered.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"f66-legal\">\r\n    <h3>Need Help With a Return?<\/h3>\r\n\r\n    <div class=\"f66-legal-item\">\r\n      <div class=\"ic\"><i class=\"fa-solid fa-envelope\"><\/i><\/div>\r\n      <div>\r\n        <div class=\"label\">General & Returns<\/div>\r\n        <div class=\"value\"><a href=\"mailto:info@shozy.foots66-il.com\">info@shozy.foots66-il.com<\/a><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"f66-legal-item\">\r\n      <div class=\"ic\"><i class=\"fa-solid fa-truck\"><\/i><\/div>\r\n      <div>\r\n        <div class=\"label\">Shipping Enquiries<\/div>\r\n        <div class=\"value\"><a href=\"mailto:shipping@shozy.foots66-il.com\">shipping@shozy.foots66-il.com<\/a><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"f66-legal-item\">\r\n      <div class=\"ic\"><i class=\"fa-solid fa-file-invoice\"><\/i><\/div>\r\n      <div>\r\n        <div class=\"label\">Invoices & Billing<\/div>\r\n        <div class=\"value\"><a href=\"mailto:invoice@shozy.foots66-il.com\">invoice@shozy.foots66-il.com<\/a><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"f66-legal-item\">\r\n      <div class=\"ic\"><i class=\"fa-solid fa-phone\"><\/i><\/div>\r\n      <div>\r\n        <div class=\"label\">Phone<\/div>\r\n        <div class=\"value\"><a href=\"tel:+447888868943\">+447888868943<\/a><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    \r\n\r\n    <div class=\"f66-legal-item\">\r\n      <div class=\"ic\"><i class=\"fa-solid fa-location-dot\"><\/i><\/div>\r\n      <div>\r\n        <div class=\"label\">Registered Address<\/div>\r\n        <div class=\"value\">128 CITY ROAD\r\nLONDON\r\nUNITED KINGDOM EC1V 2NX<\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund Policy HomeRefund Policy Refund Policy Returns &#038; Refunds We want you to love every purchase from Foots66-IL. If something<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9185","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shozy.foots66-il.com\/ar\/wp-json\/wp\/v2\/pages\/9185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shozy.foots66-il.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shozy.foots66-il.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shozy.foots66-il.com\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/shozy.foots66-il.com\/ar\/wp-json\/wp\/v2\/comments?post=9185"}],"version-history":[{"count":40,"href":"https:\/\/shozy.foots66-il.com\/ar\/wp-json\/wp\/v2\/pages\/9185\/revisions"}],"predecessor-version":[{"id":13238,"href":"https:\/\/shozy.foots66-il.com\/ar\/wp-json\/wp\/v2\/pages\/9185\/revisions\/13238"}],"wp:attachment":[{"href":"https:\/\/shozy.foots66-il.com\/ar\/wp-json\/wp\/v2\/media?parent=9185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}