Refund Policy

Online Returns

If you are not completely satisfied with your purchase, you can return it within 14 days of receiving your order, provided the item is in its original, unused condition with all original packaging (including the box). Labels and packaging must not be defaced or damaged in any way.

We will refund the price of the product itself; however, we are unable to refund any original postage costs incurred when placing the order. To start a return, please contact us at info@shozy.foots66-il.com with proof of purchase attached, along with your full name and address clearly stated in the email.

We aim to process your refund the same day we receive your returned item. We strongly recommend obtaining proof of postage from your chosen courier, as we cannot be held responsible for parcels lost in transit. All returns must include a copy of the original invoice.

Holiday Returns 2026/2027

Items purchased on or after 17 October 2026 may be returned up until 13 January 2027. Returns made within the standard 14-day window will be eligible for a full refund as outlined above. Returns made after the 14-day window but before the 13 January 2027 cutoff will be accepted for an exchange only.

If you require an exchange, please contact our Customer Service team with full details of your request at info@shozy.foots66-il.com.

Faulty Goods

All faulty items must be returned with valid proof of purchase, such as your original receipt, invoice, or a bank statement showing the card payment. A refund will only be issued with valid proof of purchase, within a reasonable time period, and where the item has a genuine manufacturing fault. Where only a bank statement is available as proof of purchase, an exchange or refund will be offered.